Support Plans & Getting Help
Basic vs Developer vs Business vs Enterprise, response times, TAMs, and the wider ecosystem of AWS help.
The support plans
| Plan | Cost | Key features | Fastest response |
|---|---|---|---|
| Basic | Free | Account/billing support, documentation, core Trusted Advisor checks, Health Dashboard | No technical support cases |
| Developer | From $29/mo | Business-hours email access to support | 12 hrs (system impaired) |
| Business | From $100/mo | 24/7 phone/chat/email, ALL Trusted Advisor checks, infrastructure event management (fee) | 1 hr (production down) |
| Enterprise On-Ramp | From $5,500/mo | Pool of Technical Account Managers, consultative reviews | 30 min (business-critical down) |
| Enterprise | From $15,000/mo | Designated Technical Account Manager (TAM), Concierge billing team, proactive guidance | 15 min (business-critical down) |
High-yield facts: TAM = Enterprise (designated) / Enterprise On-Ramp (pool). All Trusted Advisor checks start at Business. 24/7 phone support starts at Business. 15-minute response for business-critical = Enterprise. Production workloads → Business or above.
Beyond support cases
Digital catalog of third-party software (AMIs, SaaS) billed through your AWS account.
Consulting and technology partners who help customers build on AWS.
AWS's own consultants for enterprise engagements.
Community Q&A, whitepapers, and official docs — free self-service knowledge.
Pre-built reference deployments for common workloads.
Which is the LOWEST AWS Support plan that includes 24/7 phone and chat access to Cloud Support Engineers?